Please make sure to read our return policy carefully if you need any help contact us by contact page.
You
have 30 days after you receive your product to make a return at your
own cost, there will be no restocking fees .Read conditions bellow :
CANCELLATION OF AN ORDER:
When
we try to deliver the goods to our customers as quickly as possible, we
will prepare the shipment for shipment from the moment the customer
places the order. For this reason, we cannot accept any cancellation
request after placing the order. Thanks for your understanding.
THE PRODUCT NEVER ARRIVED:
Our
estimate of the shipping time is between 5-10 days, not counting the
preparation and shipping of the products which is between 1 to 2 days,
so please if your products have not arrived max 10 days Please give it
more time up to 12 days max as there are some situations we cannot
control like weather, mail delays and customs. If your products have not
arrived after 15 days, we will give you a 100% refund instantly.
DAMAGED ON ARRIVAL:
if
your product arrived damaged, please take photos and videos and send
them to our customer support at support@geronal.com. After verification of
the support and confirmation of the case, you will have two options: we
will send you a new product or give you a 100% refund.
DEFECTIVE OR BROKEN MANUFACTURER AFTER USE :
You
have 30 days after the arrival of your product to report any problem
with your product, if the product does not work during this period or is
defective, you can return it to us at your expense and we will refund
the amount. total per store credit so that you can reorder your new
product.
CHANGE OF OPINION :
You have 30 days after
receipt of your product to return it to us. if you want to process you
need to contact us at support@geronal.com we will send you a return
address, please keep in mind that we only accept returns for products
that are not used, washed and need to be in their original packaging.
EXCHANGE:
If
you wish to exchange your product, you have 30 days after receiving it
to do so. Please keep in mind that to exchange your product must be
unused and in its original packaging you will need to send it to us at
your expense. Please contact our support at support@geronal.com to help
you with the process.
WRONG PRODUCT:
If you received the wrong product, you have 30 days to return it to us at your expense and we will give you a 100% refund.
If you need help you can contact us at support@geronal.com. Mon - Fri 9 am to 5 pm.